Explore HostSSD's Service Agreement to understand account usage, billing, and hosting policies. Learn how our services, including SSD Web Hosting and WordPress Hosting, ensure secure, compliant, and optimized hosting worldwide.
Service Agreement Overview
HostSSD Internet Services (CNPJ: 17.752.095/0001-00) provides reliable server hosting and data center solutions globally. Clients must review and accept this agreement to use any hosting plan, including SSD Turbo Hosting or Reseller Hosting.
1. Account Activation & Registration
Accounts are activated after payment confirmation. Use a valid email outside our hosted domains for official communication. Incorrect data may result in termination.
Clients can migrate cPanel-based accounts if full backup is provided. DNS adjustments after migration are the client's responsibility.
2. Content Policy
All services must be used legally. Prohibited content includes:
- IRC bots
- Web proxy scripts
- Unlicensed software
- Hate speech or discriminatory content
- Malware distribution or storage
Clients must ensure scripts, passwords, and file permissions follow best security practices.
3. Anti-Spam Policy
HostSSD enforces strict anti-spam measures. Accounts linked to spam may be suspended or terminated without notice.
4. Billing & Payments
All plans are billed in advance. Auto-renewal occurs unless cancellation is submitted 8 days prior. Late payments may result in suspension or account removal. Clients must maintain their backups.
5. Resource Usage
Shared hosting users must not:
- Use over 25% of CPU for extended periods
- Run background daemons or standalone processes
- Operate crawlers, indexing bots, or IRC clients
- Use BitTorrent or P2P file sharing
- Host game servers or phishing content
- Store executable files with viruses or harmful code
- Schedule cron jobs under 15 minutes
- Deploy applications unsuitable for shared hosting
6. Uptime Commitment
Shared or reseller hosting accounts aim for 99.5% uptime. Service credits may apply for downtime outside this target, excluding DDoS or connectivity failures.
- 99.5%-99.0%: 5% credit
- 98.9%-95.0%: 10% credit
- 94.9%-90.0%: 15% credit
- Below 89.9%: 20% credit
7. Reseller & Shared Account Responsibilities
Resellers support end users; HostSSD may suspend accounts violating terms. Shared hosting cannot be resold, and backups are the client's responsibility.
8. Indemnification & Liability
Clients agree to hold HostSSD harmless for misuse of services or damages to third parties. Services are provided without explicit or implied warranties.
9. Third-Party Applications
HostSSD does not provide support for third-party software, regardless of platform or language.
Key Points
- Clear account and billing policies for all hosting plans.
- Strict anti-spam and content compliance measures.
- Resource usage rules to ensure stable performance.
- Global coverage for shared, SSD, WordPress, and reseller hosting.
- Client responsibilities and liability explained transparently.
